Frequently Asked Questions


Tuzio Towel Warmers

  • What is the purpose of a towel warmer? A towel warmer means warm fluffy towels that provide the ultimate in warmth and comfort for your bathroom.  Dry and hygienic, your towels will always be clean and fresh.
  • What is the distance from the towel warmer to the wall? Approximately three inches, although this may vary between models.  A towel warmer with a curved front will protrude further from the wall.
  • For a hardwired model does the timer have to be close to the towel warmer or can it go anywhere I choose? The timer can go anywhere you choose.  This controller that comes with the hardwired towel warmers is a timer, not a thermostat.  Therefore, its location is not important.  The controller requires a single gang electrical box and includes a decora cover plate.
  • Do I need to use the controller?  Although not imperative to the operation of the towel warmer itself, the controller will mean that your towel warmer is on when you need it every day.  
  • What certification does the TUZIO range of towel warmers have?  TUZIO towel warmers meet the highest certifications and carry CSA approval.
  • Are TUZIO Towel Warmers 110V or 220V and do they need to have a dedicated GFCI circuit?  All TUZIO Towel Warmers are 110V and draw between 1.4 and 4.1 amps.  Your electrician should make a decision as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.
  • Do the towel warmers have an internal thermostat or shut off or do they just keep getting hotter?  All TUZIO Towel Warmers have an internal thermostat which regulates the towel warmer temperature at a consistent level.  Your towel warmer will not overheat.
  • How close to a shower or a tub can a towel warmer be installed?  48” is the general rule when installing electrical fixtures in the bathroom, although your electrician should make this decision based on the electrical guidelines within your area.
  • What makes TUZIO towel warmers so expensive and why are similar ones priced so differently?  TUZIO Towel Warmers use a fluid filled heating technology over against the standard dry-wire heating technology.  This results in more heating capacity, durability and warranty and also means that if there should be any difficulties whatsoever with your TUZIO Towel Warmer, replacement heating parts can be installed at any time. Also, TUZIO towel warmer are manufactured from a heavier guage metal resulting in a very robust towel warmer and bracket system.
  • How long do the towel warmers take to heat up completely and how long can they stay on?  TUZIO Towel Warmers will begin heating as soon as they are switched on and heat can be felt in 15 minutes.  They will usually take between 30 – 60 minutes to reach maximum heat, depending on the air temperature within the room.  There is no limit to how long a towel warmer can stay on, as they have a built-in thermostat.
  • How hot will my towel warmer get?  TUZIO towel warmers heat up to a temperature that is too hot to lay your hand on for a period of time, but not hot enough to burn when touched.
  • What will it cost to run my TUZIO Towel Warmer? As a guide your towel warmer will draw about the same power as the lights in the same room when switched on.  TUZIO Towel Warmers draw between 150W and 450W.  To calculate this more accurately, complete the formula below:

                Towel warmer element size_____watts (eg: 150watts – this is the maximum draw, not continuous draw)

                Multiply by 50% to get continuous draw_____watts (eg: 75watts – this is the continuous draw from a 150w heating element)

                Divide by 100 to get kilowatts_____kilowatts (eg: 0.075)

                Multiply by cost of electricity (per hr) in your area$_____/hour (based on $0.10/kwhr, this towel warmer will cost $0.0075/hr to run - That's about $1.39/month based on 6 heating hours/day)

                Electricity costs vary from $0.07 to $0.15 by region.Check a recent bill from your power provider to complete this calculation.

  • What do I need to be aware of when considering a hydronic towel warmer installation?  There are three key points you (and your plumber) should be aware of when ordering and preparing to rough-in for a hydronic towel warmer:
    1. It should be on a closed water system. (A closed water system does not feed your taps or household appliances - It is a dedicated circuit which supplies heating only and is ussually a glycol based solution inside)
    2. The water temperature should be around 158 degrees farenheit
    3. The water system should incorporate an anti-rust inhibitor (fernox or similar)

           If you cannot accommodate these three points, we recommend installing the electric towel warmer version instead.

  • Why can the hydronic models be run only on a closed water system?  This is due to plumbing codes and material specifications within the towel warmer.
  • What width feed is required for the hydronic models and do I have to buy the hydronic installation pack?  Each TUZIO Towel Warmer uses ½” supply and return plumbing.  A hydronic installation pack should always be used, as this means the supply and return pipes match the towel warmer finish.  TUZIO Towel Warmer valves do however accept ½” copper pipe also.
  • Can I get extendable brackets for my towel warmer?  All TUZIO Towel Warmer brackets are extendable and adjustable by ¾”.  These brackets can be adjusted by loosening the set screw found on the underside of the bracket. 
  • Can all of the towel warmers be wired on the left side?  Yes – Providing this is clearly stated when placing your order.
  • Can I use my towel warmer as the only heat source for my room?  This depends on the size of the room and the BTU rating for the towel warmer in question.  Please refer to page 49 of our edition 5 brochure for further information and calculations.
  • What is the difference between the regular and thermostatic valves?  Regular valves provide on / off adjustment only whilst thermostatic valves include a thermostatic head which adjusts the rate of water flowing through the towel warmer.  This in turn adjusts the temperature of the overall towel warmer.
  • What is the difference between the straight and angle valves?  Straight valves are used when your water supply is coming from the floor.  In this case the 24” hydronic installation packs are also used.  Angle valves are used when your water supply is coming from the wall.  In this case the 8” hydronic installation packs are also used.
  • How long is the cord on the electric plug in models and what color is it?  Electric plug-in power cords are all 40 inches long and are white.
  • Do I need wall studs or blocking to fasten the TUZIO Towel Warmers to the wall or can I use hollow wall anchors?  It is important that wall studs or blocking is fastened in the wall at all bracket locations due to the weight of these towel warmers.
  • When I am ordering how do I know how many rails a given model will have?  Technical specifications for each towel warmer will show a line drawing that includes bar configuration.
  • What is the life expectancy of a heating element for my towel warmer?  There is no reason for a heating element within a TUZIO Towel Warmer to fail, and we do not state a life expectancy for this part. 
  • Can all towel warmer models be custom finished?  No
  • When ordering a hydronic towel warmer what components do I need?  You will need to order the towel warmer itself (code: H????), the valves (A1???) and the hydronic installation kit (A3???).
  • Why are BTU heat outputs listed the same for hydronic and electric models?  Is the BTU output on an electric towel warmer not dictated by the heating element wattage?  The BTU outputs are the same for the hydronic and electric because both models are fluid filled and heated to the same temperature.  Therefore, the heat output is the same.  The heat output is determined not from the wattage of the towel warmer, but from a heat output calculation test where the towel warmer is placed in a room of a certain temperature and the increase in room temperature is recorded whilst the towel warmer is on.  The heating element in Tuzio electric towel warmers have an integrated thermostat and operate to keep the internal fluid at the desired temperature.  Therefore, this is not a measure to determine the overall heat output from the towel warmer.
  • What height from the floor should I mount my towel warmer at?  Although there is no right and wrong height to mount your towel warmer, our recommendation is as follows:

                     Towel Warmer Height                 Distance from floor to top of towel warmer

24”                                            48”

36”                                            54”

48”                                            60”

72”                                            84”

Kontour Towel Warmers

  • What is the purpose of a towel warmer? A towel warmer means warm fluffy towels that provide the ultimate in warmth and comfort for your bathroom.  Dry and hygienic, your towels will always be clean and fresh.
  • How long does it take for the KONTOUR towel warmers to heat up? Our KONTOUR towel warmers become warm in five minutes, and reach their highest temperature in 10 minutes.
  • How long is the cord on the electric plug–in towel warmers?  The cord on all electric plug-in towel warmers are 5’
  • Can I connect my towel warmer to a control?  Yes, KONTOUR Towel Warmers can be connected to a programmable control – refer to the top of page 11.    
  • Do all horizontal and vertical bars heat up?  Yes – all bars throughout the towel warmer heat up.
  • What certification does the KONTOUR range of towel warmers have?  KONTOUR towel warmers meet the highest certifications and carry CSA approval.
  • Can the KONTOUR towel warmers use regular 110V household power?  Yes – all 110V plug-in or hardwire towel warmers connect to a regular household power.
  • How hot will my towel warmer get?  KONTOUR towel warmers heat up to a temperature that is too hot to lay your hand on for a period of time, but not hot enough to burn when touched.
  • What will it cost to run my KONTOUR Towel Warmer? As a guide your towel warmer will draw about the same power as the lights in the same room when switched on.  KONTOUR Towel Warmers draw between 100W and 180W.  To calculate this more accurately, complete the formula below:

Towel warmer wattage_____watts (eg: 100w)

Divide by 1000 to get kilowatts_____kilowatts (eg: 0.1)

Multiply by cost of electricity (per hr) in your area$_____/hour (based on $0.10/kwhr, this towel warmer will cost $0.01/hr to run - That's about $1.85/month based on 6 heating hours/day)

                        Electricity costs vary from $0.07 to $0.15 by region.  Check a recent bill from your power provider to complete this calculation

Zack Accessories

  • What are ZACK accessories made from? All ZACK accessories are made from stainless steel for maximum longevity in all areas of the home.
  • What is the warranty on ZACK accessories? 2 Years
  • Can ZACK Magnifying Mirrors be installed in a shower area?  No, these magnifying mirrors are not made for use in a shower area.
  • Can ZACK self-adhesive hooks (duplo or similar) be installed on a glass surface?  Yes, these hooks can be adhered to a glass surface.  However, it is not recommended that these hooks be installed inside a shower area.
  • Can ZACK accessories be installed on a glass surface? All accessories which are Zack-mount compatible can be glued to glass using the Zack-mount adhesive as normal.  For Scala accessory models, you can use the cover discs to cover the bracket from the other side.  If the piece is not zack-mount compatible, it cannot be used on glass.
  • Can ZACK accessories be installed inside a shower area?  Yes, our bathroom accessories (with the exception of stools and mirrors) can be used in the shower area providing:
    • You have read and understood the ZACK care and cleaning instructions.  Shower gel, soap, body lotion, shaving foam, etc. as well as cleaning agents have to be removed every time. After that, the item must be dried.
    • There is a sealant (e.g. silicone) between the wall and the product to avoid any moisture entering the wall and/or the product.
  • Do the ZACK free-standing soap pumps have some type of non-slip surface on the bottom?  Yes, all the free-standing soap pumps have a discreet innovative non-slipbase which is not seen unless you lift the soap pump up.
  • Are the chrome accessories really chrome? No, our chrome accessories are actually polished stainless steel which looks almost identical to chromeand there is no plated finish that can chip off, peel or rust.
  • Can I order replacement brushes for the toilet brushes? Yes, ll toilet brushes are replacable.  The code for these replacement brushes is Z940255B.
  • Are custom finishes available for ZACK accessoies? No, unfortunately we cannot provide custom finishes.

Calma Vessel Sinks

  • How long is the warranty on Calma Vessel Sinks? 5 Years
  • How long is the warranty on the Pop Down Drains? 1 Year on the finish, 10 years on the cartridge
  • Does the little chrome cover cap around the overflow come with the Vivaldi sink? Yes it does.
  • What color of white are they? Paper White.
  • Does the finish fade over time? No but we advise polishing the surface from time to time to maintain its gloss appearance.
  • Is the surface susceptible to UV damage? No. The gelcoat surface is formulated to shield the sink from UV damage.
  • How soon can sinks be shipped and what does it cost? Shipping is typically from stock and takes 3 to 5 days to most North American locations. And shipping is always at no charge.
  • What are they made of? Calma Vessel Sinks are made from cast marble and its main ingredient is dolomite marble. Dolomite marble is composed of calcium magnesium carbonate, CaMg(CO3) , which was formed over 250 million years ago through intense volcanic activity. Dolomite sedimentary rocks were covered by layers of magma and the high temperatures and enormous pressures recrystallized them. The result of this metamorphic processes gave dolomite marble its gorgeous appearance and hardness. The outer layer of the product is made of gelcoat, hardened resin with pigment, and particles of quartz which creates the final gloss and smoothness of the surface.
  • Are sink cutout templates available online? YES
  • Can the sinks be repaired using standard a acrylic repair processes? No. The Dolomite Marble requires a specially formulated repair kit (available through ICO)
  • What other finishes can I get the drain in Our Pop Down drain is available in Chrome and Brushed Nickel
  • Are they thermo-shock resistant? Yes, exceptionally so. They are tested to stringent European and North American Standards CSA B45.5-11 and IAPMO Z124-2011 which test them at a temperature of 65°C and 10°C.
  • Do the shallow sinks splash a lot? To minimize splashes consider adding an adjustable aerator to the faucet and aligning the flow with the waste hole.
  • Can I drill my Vivaldi Plus Calma sink to add two more holes for a three hole faucet instead of one hole? Yes, but this should be done by a professional. Doing this will void the warranty on the basin seeing as it is being changed from the original state of manufacture.

Volkano Accessories

  • What are Volkano accessories made from? Volkano accessories are manufactured only from brass – the associated brackets and set screws are made of brass or corrosion free stainless steel.
  • What is the warranty on Volkano accessories? Volkano accessories include a 2 year warranty. Replacement parts are available directly from ICO.
  • What are the backlit Volkano mirrors made of? The Volkano backlit mirrors are constructed from glass and iron, with a plastic battery case in the base of the mirror. The lighting is LED.
  • What are the Volkano laundry stools made of? The Volkano laundry stools are made of eco-leather.
  • Do the Volkano laundry stools have a weight limit? Yes, the weight limit for the Volkano laundry stools is 120KGs, or 265lbs.
  • How much can I store in my Volkano laundry stool? The Volkano laundry stools have a capacity of 20 litres.
  • Are the shower stools anti-slip? Yes, all of the shower stools are anti-slip
  • What is the weight limit of the shower stools? The shower stools have a weight limit of 170KG
  • Will the chrome legs on the shower stool rust? No, these are made of stainless steel and won’t rust.
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