Shop online. Enjoy peace of mind!

Whether you’re shopping for heated towel warmers, bathroom accessories, vessel sinks, or infloor heating in the ICO online store, you can be confident that our policies protect you and your purchases.

Our Privacy Policy

Our privacy policy is simple – we will never sell, rent, or loan any personal information you share with us. During your visit to, we may ask you to provide your name, email address, phone number, street address, or other details that will allow someone to contact you.

How will we collect your information?
We may collect your information when you fill out a contact or feedback form, register to the site, sign up for a mailing list, or fill out any other form on this website.

How will we use your information?
We will use your information for our own personal use. This may mean to collect data or to contact you directly.

Do we use "cookies"?
Yes. Cookies are small files that are transferred and stored on your computer's hard drive. They allow websites to recognize your browser and remember certain information based on youir visits to our site. The use of cookies enables us to remember your preferences on the site the next time you visit it.

Third party disclosure
We will not sell, trade or transfer your information to outside parties. This does not include website hosting partners and other third parties who aid in operating this website, manage our business or serve our users.


We’re proud to offer shipping for all our products to Canada. We also provide shipping to the contiguous United States for our towel warmers, vessel sinks, and infloor heating systems. We provide a flat rate shipping cost for our orders. Pricing for shipping is as follows:

Purchases between $0 and $500 have a $14 shipping fee

Purchases between $500 and $1000 have a $29 shipping fee

Purchases over $1000 have a $50 shipping fee

Returns & Exchanges

In addition to our individual product line warranties, we offer a 100% Satisfaction Guarantee. If you are not completely satisfied with a purchase, contact us and we’ll do everything we can to make it right. As an ICO customer your happiness is very important–we want you to enjoy shopping with us!

Not Happy with your purchase? 

We’ll take it back and refund your money within 60 days of the order date, or provide you with another option that is within the cost of the original product. Return shipping is your responsibility.

Last edit 5/23/2017



Our experience in bathroom accessories allows us to select and design products with the right blend of quality, reliability, and style that we know will provide great value for years to come.



You cannot have great products without great service. At ICO, we believe in providing our customers with a pleasant, creative experience that lasts for years to come as you enjoy our products every day.