Terms and Conditions

Please note that when purchasing goods from ICO, the following terms and conditions are in effect.

  1. All products purchased remain the property of ICO until paid for in full.
  2. All list prices exclude taxes and shipping charges, and we reserve the right to change prices without notice.
  3. All goods returned through no fault of ICO will be charged a 25% restocking fee, and must be requested online at www.icobath.com/returns . All returns must be notified to ICO within 60 days of proof of purchase date (From ICO or an ICO approved retailer). Any returns must have an approved RGA # marked clearly on the packaging. Return shipping must be arranged and paid for by the customer and must be in their original packaging and, where applicable, include all fixings, brackets and serial number cards. Any returns which appear damaged or incomplete upon arrival at our warehouse will not be accepted. Special order products and custom finishes are non-returnable items.
  4. We confirm that the following warranties apply to our products:

NOTE: It should be noted that in-floor heating guarantees are only valid if the warranty application form is returned within 60 days of the floor installation.  Lifetime warranty for CosyFloor products is only applicable for the original purchaser.

For any warranty questions call: 1-877-757-8930 or email to: cs@icobath.com

Thank you for choosing to do business with ICO and we look forward to supplying you again in the future.

Last updated: 7/17/17

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Quality
Products

Our experience in bathroom accessories allows us to select and design products with the right blend of quality, reliability, and style that we know will provide great value for years to come.

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Quality
Service

You cannot have great products without great service. At ICO, we believe in providing our customers with a pleasant, creative experience that lasts for years to come as you enjoy our products every day.

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Free
Shipping

ICO is proud to offer *FREE shipping to the contiguous United States, and Canada. Each product is carefully packaged to ensure they arrive ready to install.