Troubleshooting

Are you experiencing difficulties with items you have recently purchased?  You can:
Call us for fast response (between 9AM & 5:30PM EST) 877-757-8930
Email us: cs@icobath.com

Or see if you can find answers below:

 
 
 

How do I switch my Kontour towel warmer on? It does not appear to be working.

How do I switch my Kontour towel warmer on? It does not appear to be working.
There is an on / off button in the bottom right leg of the towel warmer. When you push this button, it illuminates to indicate the towel warmer is on. To turn it off, simply push it again (and the light goes out).

 
 

Is my towel warmer overheating? I am worried it may burn someone?

Is my towel warmer overheating? I am worried it may burn someone?
The surface temperature of our towel warmers are regulated between 50 and 60 degrees Celsius. While it will be hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, simply check the surface temperature to ensure if it falls within the range above.

 
 

How do I program my Controller?

How do I set the controller?
For models equipped with a timer, use the information on the “Program my Towel Warmer” webpage.

 
 

The screen on the Controller for my Tuzio Towel Warmers is blank

The screen on the Controller for my Tuzio Towel Warmers is blank
On your main electrical panel, ensure the circuit breaker for the Controller circuit is ‘on’
On the Controller ensure the ON/OFF selector is at ON.
If necessary, reset the Controller by inserting a paper clip onto the reset hole on the front of the Controller.

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Quality
Products

Our experience in bathroom accessories allows us to select and design products with the right blend of quality, reliability, and style that we know will provide great value for years to come.

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Service

You cannot have great products without great service. At ICO, we believe in providing our customers with a pleasant, creative experience that lasts for years to come as you enjoy our products every day.

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Shipping

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